Shipping policy
Last updated: October 3, 2026
This Shipping Policy applies to purchases made through orbal.store.
ORBAL is operated by EDGEWOOD GLOBAL TRADE LLC (“ORBAL,” “we,” “us,” or “our”).
Order Processing
After you place an order, we begin processing it for fulfillment.
Processing times may vary depending on the product, supplier, fulfillment location, order volume, availability, destination, and other factors.
Most orders are expected to begin processing within approximately 1–5 business days, unless a different timeframe is displayed on the product page or communicated to you.
Business days generally exclude weekends and recognized holidays.
An order confirmation does not necessarily mean that the order has shipped.
Third-Party Fulfillment
ORBAL may use third-party suppliers, manufacturers, warehouses, fulfillment centers, and logistics partners to process and ship customer orders.
As a result:
- Products may ship directly from a third-party fulfillment location.
- Products may ship from different locations depending on inventory availability.
- Items from the same order may arrive in separate packages.
- Different carriers may be used for different products.
- Shipping origin may vary by product and destination.
ORBAL remains your point of contact regarding orders placed through our store.
Estimated Shipping and Delivery
Estimated delivery times may vary depending on:
- Product.
- Fulfillment location.
- Shipping destination.
- Shipping method.
- Carrier.
- Supplier processing time.
- Customs processing.
- Weather.
- Transportation conditions.
- Other circumstances outside our reasonable control.
Where available, estimated shipping or delivery information may be displayed on the product page, at checkout, in your order confirmation, or in shipping communications.
Unless expressly stated otherwise, all processing and delivery times are estimates and not guarantees.
We make reasonable efforts to provide shipping estimates based on information available from our suppliers, fulfillment partners, and carriers.
U.S. Orders
For many U.S. orders, estimated delivery after processing is approximately:
3–15 business days
Delivery time depends on the product, fulfillment location, supplier, shipping method, carrier, and destination.
Products fulfilled from U.S.-based facilities may arrive significantly faster, while products fulfilled from international facilities may take longer.
Some products may have different estimated delivery times. Where applicable, product-specific shipping estimates may be displayed on the product page, at checkout, or communicated to you.
During peak seasons, holidays, customs processing, carrier disruptions, or other circumstances outside our reasonable control, delivery may take longer.
International Orders
International shipping availability may vary by product and destination.
International orders may take longer because of:
- Customs processing.
- International transportation.
- Local carrier handling.
- Import procedures.
- Supplier or fulfillment location.
Customers are responsible for providing accurate and complete delivery information.
Where applicable, import duties, taxes, customs charges, brokerage fees, or similar government charges may be imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer to the extent permitted by applicable law.
Shipment Timing and Delays
We make reasonable efforts to ship orders within any shipment timeframe stated on our website.
If no shipment timeframe is stated, we will handle the order in accordance with applicable law.
If we learn that we cannot ship an order within the timeframe represented to you, or within the legally applicable period when no timeframe was stated, we will notify you and provide the options required by applicable law.
Depending on the circumstances, those options may include:
- Consenting to a revised shipment date.
- Canceling the unshipped order.
- Receiving a refund for the unshipped merchandise.
If we determine that we cannot fulfill an order, we will cancel the affected order or item and provide an appropriate refund.
Nothing in this section limits rights available under applicable consumer-protection law.
Tracking Information
When tracking information is available, it may be provided by email, through your customer account, or through the order-status page.
Tracking information may not become active immediately after a shipping label is created.
Please allow reasonable time for the carrier’s tracking system to update.
Some shipping methods or destinations may provide limited tracking information.
Multiple Packages
An order containing multiple products may be fulfilled by different suppliers or fulfillment locations.
As a result, you may receive:
- Multiple tracking numbers.
- Multiple packages.
- Packages arriving on different dates.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has been shipped.
ORBAL is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where applicable law requires otherwise.
Additional shipping costs may apply if an order must be reshipped because of an incorrect address supplied by the customer.
Refused or Undeliverable Packages
Packages may be returned to the sender if they are:
- Refused.
- Unclaimed.
- Addressed incorrectly.
- Unable to be delivered by the carrier.
If a package is returned, contact us at support@orbal.store.
Any reshipment or refund will be handled based on the circumstances, our Return & Refund Policy, carrier information, and applicable law.
Lost Packages
If tracking indicates that a shipment appears lost or has not moved for an unusual period, contact us at:
We may work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances, an appropriate resolution may include:
- Continued carrier investigation.
- Replacement shipment.
- Refund.
We may request reasonable information needed to investigate the claim.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please:
- Check the delivery area around your property.
- Check with household members, neighbors, building staff, or mailroom personnel where applicable.
- Review the carrier’s tracking information.
- Contact the carrier if appropriate.
- Contact us at support@orbal.store if the shipment still cannot be located.
We will review the circumstances and assist where reasonably possible.
Nothing in this section removes any rights available to you under applicable law.
Damaged, Defective, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at:
Please include:
- Your order number.
- A description of the issue.
- Photographs or other relevant information where reasonably necessary.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate the request.
However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If an order has already shipped, our Return & Refund Policy will apply.
Shipping Charges
Shipping charges, if any, will generally be shown before you complete checkout.
Shipping promotions, including free-shipping offers, may be subject to conditions or exclusions disclosed with the promotion.
Original shipping charges may be non-refundable except where required by law or where otherwise stated in our Return & Refund Policy.
Customs and Import Charges
Some orders may be fulfilled from locations outside the customer’s destination country.
International shipments may therefore be subject to customs inspections, duties, taxes, brokerage fees, or other import-related charges.
Where applicable, such charges may be the customer’s responsibility unless we state otherwise at checkout or applicable law requires otherwise.
Events Outside Our Reasonable Control
Shipping or delivery may be affected by events outside our reasonable control, including:
- Severe weather.
- Natural disasters.
- Carrier disruptions.
- Labor disruptions.
- Transportation failures.
- Customs delays.
- Government actions.
- Supply-chain interruptions.
- Other unforeseen events.
We will make reasonable efforts to provide updates where appropriate.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Relationship to Other Policies
Returns, refunds, exchanges, damaged items, and cancellation rights are also governed by our Return & Refund Policy.
Personal information related to shipping and fulfillment is handled in accordance with our Privacy Policy.
If there is a conflict between this Shipping Policy and rights provided by applicable law, applicable law controls.
Contact Us
For questions about shipping, delivery, tracking, or an order, contact:
ORBAL
Operated by EDGEWOOD GLOBAL TRADE LLC
Email: support@orbal.store