Refund policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at support@orbal.store.
If your return is approved, we will provide the correct return address and return instructions. Please do not send products back to the address shown on the original package or to our business address unless we specifically instruct you to do so.
Items returned without first requesting and receiving return approval will not be accepted.
Return shipping costs may be the customer’s responsibility unless the item was damaged, defective, incorrect, or otherwise stated by us.
You can always contact us with return questions at support@orbal.store.
Damages, Defects, and Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible if an item is defective, damaged, missing, or if you received the wrong product.
We may ask you to provide photos or other information so we can review the issue. If the issue is confirmed, we will work with you on an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Personal care, hygiene, or beauty products that have been opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Items specifically marked as final sale or non-returnable
Please contact us at support@orbal.store if you are unsure whether your item is eligible for return.
Exchanges
We generally do not process direct exchanges.
The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a new order for the replacement product.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@orbal.store.
We will try to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has started.
If an order has already shipped, you may need to follow the return process after receiving it.
European Union Customers
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable consumer protection laws.
Returned items must generally be in the same condition in which they were received, unused or unworn, with tags where applicable, and in the original packaging. Proof of purchase may also be required.
Certain exceptions may apply under applicable law.
Refunds
Once we receive and review your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@orbal.store.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.
Any return shipping costs will be communicated to you before the return is completed.
Contact
For return or refund questions, contact:
ORBAL
Email: support@orbal.store